FAQ's

What types of payments are accepted? Is the transaction secure?

We accept payment with all Visa & Mastercard credit and debit cards via Shopify Payments or PayPal. You can choose which method of payment you prefer at the checkout. Your order details and payment information is encrypted and secure, and your credit card information is never stored.

How long will it take to receive my order?

Please see the Orders & Shipping page for more details.

Where can I read your reviews?

We understand that trusting a website can be difficult so if you are feeling a little nervous about shopping here for the first time, then we quite understand, and would love you to pop over to our Etsy boutiques and read our hundreds of customer reviews.

You can find our stores here: Tiggy and Pip and here: Rustic French Treasure and here: The Lost Book Sanctuary.

What is your privacy policy?

Your information is solely used to process your order and will never be shared with other parties. Payments are processed securely. You will never be contacted with promotions or announcements unless you opt-in to receive our newsletter and email updates. 

Do you have a bricks and mortar store, or offer local pickup?

Tiggy & Pip is exclusively an online shop. We are currently not able to offer local pickup.

Can I share your images?

Of course! If you do share one of our images, we just ask that you link back to either the specific product page or the Tiggy & Pip homepage. Photos may not be used for any other purpose and may not be altered. All content on this website is copyrighted.

Feel free to ask for more pictures or details by sending us a message.

Please keep in mind that local time Paris is UTC/GMT+1 hour.

All items will be described as exactly as possible. Please keep in mind that vintage items are expected to have some wear. Any 'wear and tear' on an item will be described in full and photographed if noticeable. Most of the items we find are in the best possible condition and undamaged but occasionally 'vintage' items are not perfect. Flaws, scratches, dents, chips and cracks are sometimes inevitable and part of that 'vintage' look!

Dimensions and descriptions will be as accurate as possible. If you have any questions please ask. Dating items is difficult and no responsibility is accepted for errors.

Still have a question?

Email: info@tiggyandpip.com and we'll get back to you asap!.