IMPORTANT ANNOUNCEMENT TO OUR CUSTOMERS. Our shop will remain open throughout the current world Coronavirus pandemic and your orders will be fulfilled as efficiently as possible. Currently we still have postal services operating, although dispatch and delivery times will vary, on a daily basis. Rest assured all orders will be fulfilled and we ask our customers to be patient and flexible in their expectations of deliveries at this time. Thank you for your continued support for our business during these extraordinary circumstances. Tiggy x

Orders and Shipping

Customer service is of utmost importance to us, and we hope the following information answers any questions or concerns you may have. If your question isn't addressed here, please don't hesitate to email

Order processing times

Most orders ship the following business day. When we're extra busy, it may take up to 3 days. Any exceptions to this will be clearly announced on a site-wide banner. Packages ship from Nouvelle-Aquitaine, France. If you need your package by a specific date, please send us an email before ordering to verify that it can arrive in time. We want you to receive your goods as soon as possible, and we'll do our best to accommodate any special requests! 

Shipping methods

All Items are shipped FREE Worldwide using France's 1st Class, International service. Always Fully Tracked, Signed for and Insured.

We don't charge for packaging and should the worst happen we always refund or replace. 

Once you have been notified of dispatch the delivery time frames are as follows: 
Europe: 1 - 5 working days 
Rest of the World 5 -14 working days

Occasionally a delivery may take longer due to customs delays.

Returns & Exchanges

Returns and exchanges are accepted on unopened, unused items. Shipping costs are non-refundable, except in the case of damaged goods. To return or exchange an item, send your order within 2 weeks of receipt to:

Tiggy and Pip
Attn: Returns
4 Rue de Beaulieu, Bouligné, 79190 Lorigné, France.

Please be sure to include a note with your order number and whether you'd like a refund or store credit. You don't need to let us know why you're returning an item. We just want you to love what you order!