What types of payments are accepted and is it secure? 

You can pay in any currency, simply select your preferred currency in the store currency selector. All credit and debit cards are accepted.

For credit and debit cards, the security of the payment is entrusted by Shopify by encryption of the bank details through the SSL protocol. At no point will your bank details pass through Tiggy and Pip.

You can also pay by the secure method PayPal. 

Which countries do you ship too?

We ship worldwide, without exception. Anywhere on the planet!

Do I have to pay customs/import duties?

There will be no customs/import duties payable for orders shipped within the European Union. 

For orders to the USA you do not have to pay customs/import taxes on orders under 800$ - so nothing to worry about there!

For countries outside of Europe and the USA, charges for custom duties and import tax may apply. They are not included in the price of the items or in the shipping costs, and they must be paid directly by you. The amounts will vary according to the items purchased and their value. 

How long will it take to receive my order and is it trackable?

Please see the Orders & Shipping page for more details.

What is your privacy policy?

Your information is solely used to process your order and will never be shared with other parties. Payments are processed securely. You will never be contacted with promotions or announcements unless you opt-in to receive our newsletter and email updates. 

Do you have a bricks and mortar store, or offer local pickup?

Tiggy & Pip is exclusively an online shop. We are currently not able to offer local pickup.

Can I share your images?

Of course! If you do share one of our images, we just ask that you link back to either the specific product page or our homepage. Photos may not be used for any other purpose and may not be altered. All content on this website is copyrighted.

Feel free to ask for more pictures or details by sending us a message or use our live chat option.

Please keep in mind that local time Paris is UTC/GMT+1 hour.

A note about our vintage/antique products.

They will be described as exactly as possible. Please remember that vintage items are expected to have some wear. Any "wear and tear" on an item will be described in full and photographed if noticeable. Most of the items we find are in the best possible condition and undamaged but occasionally "vintage" items are not perfect. Flaws, scratches, dents, chips, glaze crackle and cracks are sometimes inevitable and part of that "vintage" look, essential for authenticity in styling!

Dimensions and descriptions will be as accurate as possible. If you have any questions please ask. Dating items is difficult and no responsibility is accepted for errors.

Still have a question?

Email: info@tiggyandpip.com and we'll get back to you asap!

Legal information.